Instructional Support

The RoboKind Client Experience division is staffed with experts in their respective fields. Our goal is to deliver world class implementation leading to consultative training, and proactive client support throughout the partnership to ensure fidelity and success.

Your designated RoboKind Client Success Specialist provides various levels and aspects of support.  Standard support includes communications to administrators, coordinators, teachers, technical team, and other resource staff.  Support topics may range from daily scheduling, installation, suggested usage expectations, technical inquiries, data reporting, student progress, managing staff and student accounts, and more.  The Client Experience team has an outstanding reputation for their willingness to provide both proactive and reactive support as needed.

Implementation – Getting Ready for Milo

Proper implementation planning and documentation is the foundation to a successful experience with RoboKind. It provides a guiding document that assures roles are assigned, timelines and milestones are met, and goals understood and accomplished.  This results in a high level of fidelity and integrity within the program.

  • Kickoff Call
    This planning begins by scheduling a “Kickoff call” or meeting with the client’s key stakeholders.  Those stakeholders might include the Director of Special Education, an autism program coordinator or similar, lead SLP, and any personnel who will be responsible for the successful implementation of Robots4Autism. The Kickoff call should also include the RoboKind Partnership Director and Client Success Specialist assigned to the account.
  • IT Implementation Call
    While simultaneously coordinating the instructional implementation, the RoboKind Technical Support team will coordinate with the client’s IT team to ensure the technical aspects are reviewed and prepared for implementation.

RoboKind will send an introductory email to the designated IT client contact along with the Robots4Autism Networking Guide. The next step is to coordinate a scheduled call to review and test all requirements of the program in the location in which the implementation will occur. The IT Implementation Call will be completed prior to any scheduled training sessions.

Discussion Items
  • Required network settings including ports
  • Content updates, student data syncing
  • Tablet requirements
  • Hardware, Operating System, and installation of the Robots4Autism app

On-Boarding

The RoboKind training staff is highly qualified in the field of education.  Their passion for working with students and educators to support best practices in the classroom drive continued improvements and training concepts. 

Training Services are customized for each district with the goal of maximizing each district’s capacity and use of existing resources. The overall goal of training services is to assist the district in introducing the program to selected facilitators, provide an outline for fidelity of implementation, and show how to align the program to student and classroom goals. After the training, the educators will be able to support best practices with the goal of robust outcomes geared for student success.

Tier 1 – Introductory Training

While this is a standard agenda, the RoboKind team strives to customize each session to complement your implementation, student base, and classroom settings. 

On-site (4 hours, up to 20 attendees)

Introduction to Robots4Autism
RoboKind provides the facilitators instruction with the goal that every participant finishes the session ready to make the most of Robots4Autism with their students beginning the next day.

Participants will learn how to use Robots4Autism within their appropriate learning environment and how the program increases student learning. 

Topics include:

  • Concept and theory of curriculum
  • Review of Evidence Based Practices
  • Curriculum overview
  • Introduction of extension activities
  • Student and facilitator selection
  • Pre-requisite Skills
  • Aligning Robots4Autism to IEP goals
  • Classroom scheduling
  • Robots4Autism Data Portal reporting basics
  • Implementation guidelines as discussed during Kickoff call
  • Basic technical support and troubleshooting

Online (3 hours, up to 6 attendees)

Introduction to Robots4Autism
RoboKind provides the facilitators instruction with the goal that every participant finishes the session ready to make the most of Robots4Autism with their students beginning the next day.

Participants will learn how to use Robots4Autism within their appropriate learning environment and how the program increases student learning. 

Topics include:

  • Concept and theory of curriculum
  • Review of Evidence Based Practices
  • Curriculum overview
  • Introduction of extension activities
  • Student and facilitator selection
  • Pre-requisite Skills
  • Aligning Robots4Autism to IEP goals
  • Classroom scheduling
  • Robots4Autism Data Portal reporting basics
  • Implementation guidelines as discussed during Kickoff call
  • Basic technical support and troubleshooting

Professional Learning and Growth (Coming Soon)

Tier II/III – Advanced Professional Development

  • On-site
  • Virtual/Blended Learning
    • RoboKind Data-Driven Instruction
    • RoboKind Technical Support Overview for IT Department
  • On Demand
  • Train the Trainer
  • Coaching and Consultation

Ensuring Fidelity

The RoboKind Client Experience team’s responsibility is to coordinate both internal and client resources, with the goal of a sustainable implementation that meets the criteria required by the client such that it is considered a program with fidelity and integrity. 

RoboKind is committed to providing services and resources to support your organizational goals regarding the program’s fidelity.  The RoboKind team has developed strategic activities throughout the relationship to support those goals.

  • FAQ Webinar
    RoboKind offers an FAQ Webinar approximately two weeks after the Introduction to Robots4Autism training session is complete. This session addresses questions that arise after facilitators receive training and begin utilizing the program.
  • Fidelity Calls
    Monitoring progress and oversight are required to maintain an implementation with the highest levels of fidelity. The Client Experience team’s role is to provide each client, and that client’s educators, with an additional resource that provides the information required to make data-driven decisions that ensure fidelity.These calls allow us to proactively review and understand the current level of program implementation, address questions or suggestions for ongoing utilization, understand additional resources needed, and continually review goals set during the initial Kickoff call to provide ongoing support and guidance.
    • Utilization Reports
      During these monthly communications, your site administrators and executive team members will have access to reporting tools via the Robots4Autism Portal.  The RoboKind
      reports will include usage and progress for all students using the program within your organization.  Your Client Success Specialist reviews these reports with your program coordinator monthly to provide guidance to support your specified goals.
  • Mid-Year and Year End Evaluations
    During the implementation meeting, evaluation meetings are scheduled with the executive administration and site coordinators to evaluate progress of the implementation, and review next steps.Prior to the mid-year and year end meetings, RoboKind will provide a survey for your staff to complete to provide insight to highlight success achieved within each learning environment, and to share success stories about students.  This information is shared with the administrators and project coordinators prior to the meeting for review and discussion.  These are crucial aspects to the program as we determine both the positive outcomes to date, and what aspects need improvement so necessary resources can be applied to reach desired goals.